Set Up Salesforce IT Desk (Microsoft Teams) Complete the "Set Up Salesforce IT Desk" checklist group on the Teams ITSM Go page ( 's feature page) — the fulfiller/agent side of Teams ITSM integration, for IT agents to swarm on and resolve tickets from Teams. Every operation dispatches through headless-360 . Scope - In scope : Turning on the preference; giving the user the exact Teams marketplace link + help doc for the IT Desk app install; assigning / permission sets to confirmed users plus provisioning the org-wide API-Enabled login permission set (created once, required to sign in); delegati…