Set Up Salesforce IT Service (Microsoft Teams) Complete the "Set Up Salesforce IT Service" checklist group on the Teams ITSM Go page ( 's feature page) — the employee side of Teams ITSM integration, for employees to create and manage their own tickets from Teams. Every operation dispatches through headless-360 . Scope - In scope : Turning on the preference; giving the user the exact Teams marketplace link + help doc for the IT Service app install; assigning the permission set to confirmed users; selecting the Digital Experience Site to link with Teams via the org value. - Out of scope : The b…