SLA Tracker Configuration Define SLA measurement and alerting: 1. SLA definition : What is the commitment? (e.g., "Claims acknowledged within 24 business hours") 2. Measurement points : When does the SLA clock start/stop? (submission receipt, first touch, resolution) 3. Business hours : Define business calendar (timezone, working hours, holidays) 4. Alert thresholds : At what % of SLA consumed do you alert? (e.g., 50%, 75%, 90%, breach) 5. Breach actions : What happens on breach? (escalate, notify management, create incident) Output a complete SLA configuration YAML and a dashboard spec for S…