SLA Tracking System Skill When to Use - Establishing or revisiting SLA metrics between marketing, SDR, and sales pods. - Building dashboards/alerts for pipeline speed and follow-up compliance. - Running retrospectives after SLA breaches or pipeline delays. Framework 1. Definitions – clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria. 2. Targets – set response + acceptance SLAs per segment, region, or channel. 3. Measurement – configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions. 4. Alerting – thresholds, notification channels, severity le…