Customer Support & Documentation The best support interaction is the one that never happens. This skill helps you build self-serve documentation that eliminates tickets, set up efficient support workflows, and scale from 10 to 10,000 customers without a support team. Core Principles - The best support interaction is the one that never happens. Invest in self-serve before staffing. - Documentation is not a chore — it's the highest-leverage support tool you have. One good help article prevents thousands of tickets. - Support is research. Every ticket reveals a product flaw, a UX failure, or a d…