Overview HIPAA compliance on Twilio is a shared responsibility — Twilio provides eligible services and configuration tools, but your application must architect correctly. Getting this wrong means PHI exposure and compliance violations. Sequence: Execute BAA → Designate HIPAA Project(s) → Use only eligible services → Follow per-product requirements --- Step 1: Execute a BAA - Contact your Twilio Account Representative to execute a Business Associate Addendum - Purchase a Twilio Editions package that includes HIPAA Accounts - BAA is required before any PHI touches Twilio infrastructure --- Step…