Overview Agent safety: Before placing an outbound call, always confirm the recipient number and intent with the user. Outbound calls are irreversible and may incur charges. For automated systems, implement TCPA compliance: obtain prior express consent, respect quiet hours (8 AM–9 PM recipient local time), and maintain a Do Not Call list. Every outbound call requires a Twilio number, a recipient, and TwiML instructions that define what happens when the call is answered — either as a webhook URL or inline. --- Voice Platform Capabilities Outbound calls go beyond basic . Here's what you can buil…