Voice-of-Customer Miner Purpose Mine public customer voice — review sites, app stores, Reddit and practitioner forums, community boards — for unmet needs, competitor weaknesses, and switching triggers: search plan → source sweep → verbatim capture → need themes → so what → next-step options. This bridges competitive intelligence and discovery: it delivers customers' exact words without waiting on an interview cycle. But public voice skews toward the angry and the vocal, so every theme it surfaces is a hypothesis to validate , never a verdict — the output's last stop is always a real conversat…