Zendesk Automation Comprehensive skill for automating Zendesk support workflows and ticket management. Core Workflows 1. Ticket Triage Pipeline 2. Routing Rules 3. Priority Matrix | Customer Tier | Issue Type | Response SLA | Resolution SLA | |--------------|------------|--------------|----------------| | Enterprise | Critical | 15 minutes | 4 hours | | Enterprise | High | 1 hour | 8 hours | | Business | Critical | 1 hour | 8 hours | | Business | Normal | 4 hours | 24 hours | | Standard | All | 8 hours | 48 hours | Auto-Response Templates Common Issue Responses Ticket Management Macro Library…